Shipping Policy

When you purchase goods from our Site (www.gemmaclatworthy.com hereafter known as the Site), the goods will be delivered through one of the following methods:

  1. ​Digital goods are delivered instantly by an email to the email address you used at Checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.
  2. Print books are delivered by shipping. Print books are shipped by BookVault. Print time is usually 72 working hours. After books are printed, they are shipped.

Average shipping times:

  • To USA 5 to 7 working days
  • To UK 1 to 3 working days
  • To Europe 3 to 5 working days
  • To Australia up to 21 working days

Please wait up to 2 weeks after average shipping times prior to contacting us about non-delivery.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. We always suggest using a tracked shipping option.

Check our return policy here. Contact email gemma@gemmaclatworthy.com 

Customs taxes and duties

This site bears no responsibility for any customs or import duties or sales taxes due. Customers may be charged local customs charges and are responsible for paying these fees.

Thank you for shopping with us!